The OTV Service department is here for all your computer troubleshooting needs! Got an ailing desktop or laptop computer? Give us a call, or bring in the system in, and we'll figure out how to proceed depending on your system's symptoms. All book-ins done at the counter. See below for a full list of services we offer.
Please note: All service prices are based on the rate of $50/hr
System Diagnostics:
Book-in: $50
Includes general hardware and basic software diagnostics. This fee will be credited towards any necessary service charges.- First hour required as a deposit
- Additional fees starting at $25 if a laptop needs to be disassembled during diagnostics
- Additional $10 cleaning fee will be required if we deem necessary
Rush Book-in: $85/hr
Skip the service queue to the next available spot for testing. Replaces Diagnostic fee, first hour required as a deposit.Extended Single-Component Diagnostic: $25
Diagnostics of a single, separately brought in component, such as Power Supply, RAM, or Graphics Card.
Services:
Computer Checkup: $75
General diagnostics and system tune-up. Includes disc defrag and startup program cleanup.Virus, spyware, and malware removal: $150
- There is a large variety of Malware. Depending on the severity, a higher fee may be charged
- While we run a variety of tools we cannot guarantee the removal of all infections. If some cases a full wipe and reinstall of Windows may be the only option
- We do not offer this service with Crypto virus's or ransomware. We will only format the HDD and reinstall Windows in such cases
Windows Installation
Windows 10: $100
Customer provides license key and COA (Certificate of Authenticity)Windows 7/8: $150
Customer provides license key and COA (Certificate of Authenticity)Windows Account Password Removal: $25
Please note we CANNOT remove a password associated with a Microsoft account.Computer Cleaning: $10
Physical Cleaning. Blowout and Wipe down of PC.Drive Clone: $75
Cloning success is dependent on condition of the hard drive.Data Backup
$1 per GB. Does not include cost of storage media for backed up data.
- Minimum charge of $25 if no other services provided.
Data Recovery: $75/hr
Recovery of deleted data. We cannot guarantee quality or quantity of data recovered.Labour Fees
General Labour: $50/hr
Time spent making repairs.Computer Assembly: $75
Any operation that requires installing a motherboard into a case. Prices may increase based on difficulty of installation.Laptop Screen Installation: $85
We order replacement screens based off the exact screen model number, which requires disassembly.- Please note: we generally cannot replace touch screens