The OTV Service department is here for all your computer troubleshooting needs! Got an ailing desktop or laptop computer? Give us a call, or bring in the system in, and we'll figure out how to proceed depending on your system's symptoms. All book-ins done at the counter. See below for a full list of services we offer.
Please note: All service prices are based on the rate of $70/hr
$50.00 - System Diagnostics
General Hardware and basic software diagnostics. Any labour beyond will be subject to General labour charges in half hour units.
Additional $35 if a laptop needs to be disassembled during diagnostics
$70.00/hr - General Labour
$100.00/hr - Rush Service
Service skips the service queue and gets the next available spot on the tech bench;
does not increase the speed of the service
$35.00 - Extended Single Component Diagnostics
Diagnostics on an single isolated computer component (RAM, HDD, GPU, etc)
Deposit is required for all services, either the diagnostic fee or the Rush fee.
A $5 fee may be applied to your bill if any shop supplies are used (screws, thermal paste, etc)
General Service Fees
$100.00 - Computer Checkup
General diagnostics and system tune-up including disc defrag, start-up program cleanup
$175.00 - Virus, spyware, and malware removal
There is a large variety of Malware. Depending on the severity, a higher fee may be charged
$105.00 - Computer Assembly
Anything requiring the installation of a motherboard into a case. Fee may increase depending on complexity of installation or the requirements of an OS installation
Additional labour may be added to any service if complications present themselves.
Data Transfer Fees
$1 per 1GB of data - Data backup $35 minimum if this is the only service being provided
$100.00/hr - Data Recovery
Recovery of deleted data; we cannot gaurantee quality of data recovered
$105.00 - Drive Clone
Dependent on HDD condition
Windows Installation Fees
We do not provide OS support or installation for non-windows environments
$140.00 - Operating system Installation - Windows 10
Customer provides license key and COA (Certificate of Authenticity)
$175.00 - Operating system Installation - Windows 7/8
Customer provides license key and COA (Certificate of Authenticity)